Call of Duty: Modern Warfare 2 players can fix the Modern Warfare 2 Connection Failed Puget - Altus Error easily


Modern Warfare 2 Connection Failed Puget - Altus Error: How to Fix

Sadakshi Kalyan Ramun
Updated On: 
The Puget - Atlus is a connection error code in Modern Warfare 2.
Here are possible fixes for the connection error.

While Call of Duty Modern Warfare 2 has been out for quite some time, many players still continue to experience connection issues in the game. One such connectivity error is the Modern Warfare 2 connection failed Puget - Altus one that somehow made it into the game from the beta. This was extensively reported during the open beta and it has once again reared its head in the last couple of weeks. If you see the connection error code Puget - Altus, you are not the only one and therefore you don’t have to worry. 

On 9th January, one Twitter user wrote, “I kept getting error Puget - Altus for about two weeks and it kept failing to ‘download player data from Platform.’ I uninstall the game and now I can’t re-install. Now it just loads ‘Please wait’ forever. What is happening???  @Activision @InfinityWard #mw2 #ModernWarfareII” 

Another user tweeted, “@CallofDuty  are the servers down for PS5? I keep getting connection failed. ( Reason: PUGET-ALTUS)

While there is not just one method that could work, there are some workarounds and possible fixes that you can try to solve the Modern Warfare 2 connection failed Puget - Altus error.

What is Puget - Altus and How to fix in MW2?

Modern Warfare 2 Connection Failed Puget - Altus error is a very common error and it pops up when you try to launch the game. The error message reads the following:

Connection Failed

Unable to access online services. [Reason: PUGET - ALTUS]

This error means there could be two different problems. It could either be a client-side issue or a server-side issue. If it is indeed client-side you can fix it easily. However, if it is server-side, you cannot do anything. 

Here are all the possible fixes:

  • Check the server status by heading to the Activision Online Services page.

  • Restart your router

  • Power cycle your gaming console by unplugging it, pressing and holding the power button for 10 seconds, waiting for about two minutes, and then turn it back on. 

  • Change the DNS Servers

  • Here’s how you change DNS servers. The best server for gaming is usually Google’s. The servers are primary – and secondary – 


  • Click the Guide button 

  • Go to All Settings and Network > Network settings

  • Head to Advanced settings  and DNS Settings 

  • Go to Manual and input the Google DNS addresses and in primary and secondary fields and restart the console.


  • Go to Settings and Network & Internet 

  • Change adapter options and select the network, right-click and choose Properties 

  • Now click on Internet Protocol Version 4 (TCP/IPv4) and go to Properties 

  • Enter Google DNS and 

  • Restart your PC 


  • Go to Network in Settings and go to Set Up Internet Connection 

  • Now choose ‘Set Up Manually’ and choose Wi-Fi or LAN 

  • Under DNS Settings, enter primary DNS as and secondary DNS as

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Sadakshi has been a gamer throughout her life and has followed League of Legends since Season 3, immediately falling in love with the esports scene. Bringing in her print journalism experience, she focuses on content that is both informative and innovative. While her heart still remains with League, her love for competition has pushed her to explore other titles such as Valorant and Apex Legends.

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