Cancellation and Refund Policy

1. Introduction

This Cancellation and Refund Policy ("Policy") outlines the procedures and guidelines regarding cancellations and refunds for digital subscriptions to our paywalled articles offered by [Company Name] ("we," "us," or "our"). By subscribing to our content services, you agree to the terms of this Policy.

We are committed to providing high-quality journalism and digital content to our subscribers. We understand that circumstances may arise where you need to cancel your subscription or request a refund. This Policy explains how we handle such situations.

2. Subscription Types

  • Monthly Subscription: A recurring payment arrangement billed on a monthly basis that provides access to all paywalled articles.
  • Annual Subscription: A recurring payment arrangement billed once per year that provides access to all paywalled articles, typically at a discounted rate compared to the monthly option.
  • Cancellation: The termination of a subscription.
  • Refund: The return of funds previously paid to us.

3. Cancellation Policy

3.1 General Cancellation Terms

  • You may cancel your subscription at any time through your account settings on our website or by contacting our customer support team.
  • Cancellation will take effect at the end of your current billing cycle (either monthly or annual).
  • No partial refunds will be issued for the remainder of the billing cycle in which you cancel.
  • Access to paywalled articles will continue until the end of your current billing period.
  • We reserve the right to cancel your subscription if you violate our Terms of Service, such as sharing your login credentials or circumventing our paywall.

3.2 Monthly Subscriptions

  • Monthly subscriptions can be canceled at any time and will terminate at the end of the current monthly billing cycle.
  • You will not be charged for subsequent months once cancellation is processed.

3.3 Annual Subscriptions

  • Annual subscriptions can be canceled at any time and will terminate at the end of the 12-month subscription period.
  • Cancellation of an annual subscription will prevent automatic renewal for the following year.
  • Early cancellation of an annual subscription does not entitle you to a pro-rated refund unless specified in Section 4.

4. Refund Policy

4.1 Monthly Subscriptions

  • Monthly subscriptions are non-refundable once payment has been processed.
  • There is no trial period or satisfaction guarantee for monthly subscriptions.
  • Payment for a monthly subscription provides access to paywalled content for the duration of that billing month only.

4.2 Annual Subscriptions

  • Annual subscriptions are non-refundable once payment has been processed.
  • There is no trial period or satisfaction guarantee for annual subscriptions.
  • We do not offer pro-rated refunds for partial use of an annual subscription period.

4.3 Exceptional Circumstances

  • Refunds may be considered only in cases of billing errors or duplicate charges at our sole discretion.
  • If technical issues prevent you from accessing our paywalled content for more than 3 consecutive days due to problems on our end, you may be eligible for a subscription extension for the affected period, but not a monetary refund.
  • All refund decisions are final.

5. Automatic Renewal

  • All subscriptions are set to automatically renew at the end of the billing period (monthly or annual) unless canceled.
  • We will send a reminder email before processing the renewal of annual subscriptions.
  • It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue.

6. Refund Process

To request a refund:

  1. Contact our customer support team at [email address] or through the contact form on our website.
  2. Provide your subscription details, date of purchase, and reason for requesting a refund.
  3. Refund requests will be processed within 5-7 business days.
  4. Refunds will be issued using the original payment method when possible.

7. Exceptions and Special Circumstances

7.1 Promotional Offers and Discounts

  • Subscriptions purchased with special promotional discounts are subject to the same no-refund policy.
  • Any free trial periods, if offered, will automatically convert to paid subscriptions unless canceled before the trial period ends. It is your responsibility to cancel before the trial ends if you do not wish to be charged.

7.2 Technical Issues

  • If you experience technical issues that significantly impact your ability to access our paywalled content, please contact our support team before requesting a refund. We are committed to resolving technical problems promptly.

7.3 Force Majeure

  • In the event of circumstances beyond our reasonable control (including but not limited to service outages, natural disasters, or cyber attacks), we reserve the right to modify our cancellation and refund policies.

8. Fraudulent or Abusive Behavior

We reserve the right to deny refund requests if we detect fraudulent activity, abuse of our refund policy, or multiple refund requests from the same customer that indicate a pattern of abuse.

9. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. Any changes will be posted on our website with the effective date of the revised policy. Your continued use of our subscription services after such changes indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Cancellation and Refund Policy or need assistance with your subscription, please contact us at:

  • Email: editorial@afkgaming.com
  • Phone: +91 7304404451

Last Updated: 14/05/2025