Valve Fixes CS:GO Trust Factor Issue for Linux Users Following Email to Gaben
- CS:GO Trust Factor issue for Linux gamers fixed after user directly writes a detailed email to Gaben.
- Linux users reported a problem with their CS:GO Trust Factor undergoing heavy degradation without any reason.
- Multiple Linux users came together to find out the root cause of the issue and reported the same to Valve.
Valve had admitted that the CS:GO Trust Factor system had faced some problems late last month, coming forward with a public statement through which they had confirmed that the problem had been fixed. However, despite Valve’s attempt to patch the issue, Linux users were still in a fix. Many of them came forward to report severe degradation of their CS:GO Trust Factor, without having done anything which should have resulted in something like that. Valve failed to deliver a solution until a user who goes by the name of Keiron O’Shea stepped up and wrote a detailed email about the problem to the co-founder himself, Gabe Newell aka Gaben.
Valve Solves Trust Factor Issue for Linux Gamers After User Writes Email to Gaben
Multiple Linux users had complained about their CS:GO Trust Factor degrading severely without any rhyme or reason. Even after Valve announced that the problem had been solved, the issue continued to persist for these users. They used social media to spread awareness about the issue, but the developers ignored it as the majority of the Windows-based users continued to play CS:GO, their Trust Factor system fixed and working properly.
The Linux users came together in a bid to find the reason behind this problem, coming to a conclusion that ‘Mesa 21.x drivers with OpenGL threading’ was the issue responsible for their Trust Factor acting up. One of the CS:GO users actively tracking the Linux bug issue stated that,
“Following the change earlier this year to Mesa 21.0 that enabled OpenGL threading (gl_thread) by default for CS:GO, Linux gamers began reporting their Trust Factor being lowered.”
As the Trust Factor system is responsible for balancing the matchmaking queue while playing CS:GO, the negative rating directly impacts gameplay resulting in a really awful experience for good players.
Having suffered enough and seeing that no action was being taken by Valve, Keiron O’Shea decided to write an email to Gaben himself. He highlighted the issues with the CS:GO Trust Factor that all the Linux users were collectively enduring. Surprisingly enough it seemed to have done the trick as Ido Magal - CS:GO Project Lead, responded to the email stating that,
“Thanks for writing in and reporting your experience. We’ve found the underlying issue and believe it is fixed. Please confirm.”
Everyone started checking if this was actually the case or not and to their pleasure, the problem was actually resolved. Many users responded positively saying that their Trust Factor had been restored as the red warning shade had now disappeared, along with the matchmaking queue getting more stability.