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Valorant: "There Was an Error Connecting to The Platform" - How to Fix? What Causes It?

Abhimannu Das
1/Apr/2021 08:20 am

The “there was an error connecting to the platform” error message in Valorant can be fixed in a few easy steps.
Before trying any fixes, always check the Riot Games support page and Twitter accounts to see if the servers are online.
A quick restart of your game should fix the issue but in case it does not work, you may need to flush your DNS or change it.

The “there was an error connecting to the platform” error in Valorant shows up when the game client has connectivity issues. It is usually caused by the player’s internet or network hardware unlike Error Code 40 which is caused when Valorant servers are unreachable. There are some solutions you can try to fix the “there was an error connecting to the platform” error in Valorant but if none of the solutions listed below work for you, you will need to contact your ISP. Before trying to try any potential fixes, make sure you check Riot Games’ Support page or Twitter account to see if the servers are down. Here is a look at how you can fix the “there was an error connecting to the platform” error in Valorant.

Check if Valorant Servers Are Online

Head to the official Riot Games Support Twitter account at: https://twitter.com/riotsupport?lang=en 

You can check the Twitter account to see if server issues are causing the “there was an error connecting to the platform” error in Valorant.  In case the game is experiencing any issues, all you need to do is wait until the servers are back online. The support staff tweet in case of any outages and also notify players when the servers are back online. 

You can also go to the official support page and check if any maintenance is scheduled when you run into the issue. 

Fix "There Was an Error Connecting to The Platform" Error in Valorant

Solution 1: Restart Riot Vanguard and Valorant

Task Manager Riot

  1. Exit Valorant.
  2. Right-click on your Taskbar.
  3. Click on Task Manager.
  4. Search for Riot Vanguard and other processes starting with “Riot”.
  5. Right-click on all of the Riot processes and click “End Process”.
  6. Start Valorant.

Solution 2: Restart your PC

Restart Win10

  1. Press the Windows key on your keyboard 
  2. Click on the Power icon
  3. Click on Restart

Solution 3: Flush DNS

Flush DNS

Your temporary network files may be causing issues which is why cleaning your files can often fix the “there was an error connecting to the platform” error in Valorant. 

  1. Press the Windows Key
  2. Type “Command Prompt” and hover on the first app result 
  3. Click on Run As Administrator
  4. If asked whether to allow Command Prompt to make changes to your computer, select Yes.
  5. You should now get a new window with a black screen.
  6. Type "ipconfig /flushdns" and press Enter.
  7. Type "ipconfig /registerdns" and press Enter.
  8. Type "ipconfig /release" and press Enter.
  9. Type "ipconfig /renew" and press Enter.
  10. Type "netsh winsock reset" and press Enter.
  11. Restart your computer.

Solution 4: Change DNS

Network issues might cause the “there was an error connecting to the platform” error in Valorant. You should consider changing your DNS on your computer or on your router to see if it helps. Login to your router and head to the setup page. Leave all existing settings intact and change your primary and secondary DNS to any of the following:

  • 1.1.1.1
  • 1.0.0.1
  • 8.8.8.8
  • 4.2.2.2

There is also an app you can install by Cloudflare that can toggle OpenDNS on or off. Head to https://one.one.one.one/ and download the app for Windows. Once installed, toggle it on and try playing Valorant.

RELATED:  How to Fix Valorant's 'Code 40' Error

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Abhimannu Dastwitter_link

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Abhimannu Das is a part of the content team at AFK Gaming and a lifelong obsessive gamer. He is covering content on esports titles like VALORANT, CS: GO, Call of Duty, Fortnite, PUBG and more. He also writes opinion pieces, cover stories and conducts interviews with esports professionals.